ACM · HELP

Adding your own domain

This is an optional, more technical feature. It lets you show your Machine pages on your own web address — like go.yourbrand.com — instead of the built-in ACM address.

Most people don’t need to do this. Your Machine pages already work out of the box on their built-in ACM address — it’s fully set up for you, always loads over a secure connection (HTTPS), and is optimised to load fast. A custom domain doesn’t make your pages work any better; it’s purely a cosmetic option for people who specifically want their own web address. Setting one up means editing your domain’s DNS settings, which is a bit technical — if that’s not something you’re comfortable with, you can safely skip this and your Machines will keep working perfectly.

Still want to go ahead? It’s one record you add wherever your domain is managed, and this guide walks you through it whatever provider you use.

If you do set one up, use a subdomain like go.yourbrand.com or offers.yourbrand.com (not your bare yourbrand.com). It’s easier to set up, works on every provider, and won’t affect your main website. More on this below.

1Enter your domain in ACM

In ACM, open Domains, type the address you want to use (for example go.yourbrand.com), and click Connect domain.

ACM then shows you the exact record to add — it even detects who manages your domain and gives you the click-by-click steps. This guide is the same information, plus extra help for every provider.

2Add this one record

Wherever your domain's DNS is managed, add a single new record with these values:

Type
CNAME
Name / Host
goJust the part in front of your domain. For go.yourbrand.com, enter go. (Some providers want the full go.yourbrand.com — see your provider below.)
Value / Target
fallback.myacm.appAlso labelled "Points to", "Content", "Destination" or "Canonical name" depending on the provider.
TTL
AutomaticLeave it on the default (Automatic / 1 hour / 3600). It doesn't matter which.
Different providers use different labels. The Name/Host box may be called Host, Alias, or Name. The Value box may be called Points to, Target, Content, or Destination. The values you type stay the same — only the labels change.

3Where to add it (find your provider)

Not sure who manages your domain? It's usually the company you bought it from (GoDaddy, Namecheap, etc.), or — if you have a website with web hosting — your host's control panel (often "cPanel"). Open the one that matches you:

GoDaddy
  1. Log in at godaddy.com.
  2. Go to My Products → your domain → DNS.
  3. Click Add New Record, choose type CNAME.
  4. Name: go  •  Value: fallback.myacm.app  •  Save.
Namecheap
  1. Log in at namecheap.com.
  2. Domain List → Manage next to your domain → Advanced DNS.
  3. Click Add New Record, choose CNAME Record.
  4. Host: go  •  Target: fallback.myacm.app  •  Save.
Cloudflare
  1. Log in at dash.cloudflare.com and select your domain.
  2. Open DNS → Records → Add record.
  3. Type CNAME  •  Name: go  •  Target: fallback.myacm.app.
  4. Important: set Proxy status to DNS only (the cloud icon should be grey, not orange). Save.
Hostinger
  1. Log in at hostinger.com.
  2. Go to Domains → your domain → DNS / Nameservers.
  3. In "Add record", choose CNAME.
  4. Name: go  •  Target/Points to: fallback.myacm.app  •  Add.
IONOS
  1. Log in at ionos.com.
  2. Go to Domains & SSL → your domain → DNS → Add record.
  3. Type CNAME  •  Host name: go  •  Points to: fallback.myacm.app  •  Save.
Squarespace / Google Domains
  1. Log in at squarespace.com.
  2. Go to Settings → Domains → your domain → DNS Settings.
  3. Add Record, type CNAME.
  4. Host: go  •  Data/Value: fallback.myacm.app  •  Save.
Wix
  1. Log in at wix.com.
  2. Go to Domains → your domain → Manage DNS Records.
  3. Next to CNAME, click Add Record.
  4. Host Name: go  •  Value: fallback.myacm.app  •  Save.
Bluehost / DreamHost
  1. Log in to your host and open Domains → your domain → DNS.
  2. Add a record, type CNAME.
  3. Host/Name: go  •  Points to: fallback.myacm.app  •  Save.
HostGator / cPanel (web hosting)
  1. Log in to your hosting cPanel.
  2. Open Domains → Zone Editor → Manage next to your domain.
  3. Add a CNAME record.
  4. Name: go.yourbrand.com. (cPanel usually wants the full name ending with a dot)  •  CNAME/Record: fallback.myacm.app  •  Add.
Amazon Route 53
  1. Open the AWS Console → Route 53 → Hosted zones → your domain.
  2. Click Create record.
  3. Record name: go  •  Type: CNAME  •  Value: fallback.myacm.app  •  Create.
Porkbun · Gandi · OVH · NameSilo · eNom · other
  1. Log in where you bought the domain and open its DNS records / DNS zone.
  2. Add a new record, type CNAME.
  3. Name/Host: go  •  Value/Target: fallback.myacm.app.
  4. If a box asks for the full name, use go.yourbrand.com. Save.
None of these / I don't know my provider

Two quick ways to find it:

  1. Think about where you bought the domain — that company almost always manages the DNS. Log in there and look for DNS, DNS records, or DNS zone.
  2. If you have a website with hosting, your DNS may be in your host's cPanel → Zone Editor instead.

Once you find the DNS area, add the CNAME record from Step 2. Every provider supports it — only the labels differ.

4Save it — ACM does the rest

Once the record is saved, you're done. ACM automatically:

  1. Detects your record. This can be near-instant, but sometimes takes a little while to spread across the internet (occasionally up to a few hours — that's normal, nothing's wrong).
  2. Issues a free security certificate (HTTPS) so your pages load with the padlock.
  3. Emails you the moment your domain is live. You can also check the status any time on the Domains page.
You don't need to keep the tab open or do anything else. Add the record, walk away, and watch for the "your domain is live" email.

5Use your domain on a Machine

Adding a domain doesn't change your existing Machine links automatically — that's on purpose, so any link you've already shared keeps working. To put a Machine on your new domain:

  1. Open the Machine and go to its "Your Machine is live" step, where your page links are listed.
  2. Use the "Domain" dropdown at the top of the links box and choose your custom domain. Your Squeeze, Bridge and Speed Magnet™ links update instantly and are saved to that Machine.

Each Machine remembers its own choice, so you can run different Machines on different domains — and only your active domains appear in the dropdown.

Both links keep working at the same time — your original shared link and your new custom-domain link open the exact same page. Switching just changes which link ACM hands you to share, so nothing you've already sent out breaks. Point new traffic at whichever you prefer.

A note on emails: the dropdown switches your page links. Your email sequence keeps the links it was built with — if you want those on the new domain too, just rebuild the email sequence for that Machine and it'll pick up your current choice.

Subdomain vs. your main domain — which to use

We strongly recommend a subdomain (the go. in go.yourbrand.com). It's simple, safe, and doesn't touch your main website.

You can use your bare root domain (yourbrand.com), but many providers don't allow the CNAME record type on a root domain. If yours supports a "CNAME", "ALIAS" or "ANAME" record at the root you can use it — otherwise, use a subdomain. If you already run a website on your root domain, always use a subdomain so nothing on your existing site is affected.

Troubleshooting

ACM still says "waiting" after a while

DNS changes can take time to spread — usually minutes, occasionally a few hours. Double-check the record: type is CNAME, the value is exactly fallback.myacm.app (no https://, no trailing slash), and the name matches your subdomain. Then just wait — ACM keeps checking and emails you when it's live.

I'm on Cloudflare and it won't go live

Make sure the record's Proxy status is DNS only — the cloud icon must be grey, not orange. If it's orange (proxied), click it to turn it grey and save.

My provider rejects the record on the root domain

That's expected — most providers don't allow a CNAME on a bare root domain. Use a subdomain like go.yourbrand.com instead. It's the recommended setup anyway.

It says a record with that name already exists

You may already have a record using that name (for example an old go record). Either pick a different subdomain in ACM (like offers. or get.), or edit/remove the old conflicting record if you no longer need it.

The "Name/Host" box adds my domain automatically

Many providers append your domain for you, so typing go becomes go.yourbrand.com — that's correct. Only type the full go.yourbrand.com if the provider specifically needs the whole name (mostly cPanel-based hosts).

Still stuck, or want us to add the record with you? Our support desk is here to help.

Contact Support